tasq/lib/providers/tickets_provider.dart

import 'dart:async';

import 'package:flutter_riverpod/flutter_riverpod.dart';
import 'package:supabase_flutter/supabase_flutter.dart';

import '../models/office.dart';
import '../models/ticket.dart';
import '../models/ticket_message.dart';
import 'profile_provider.dart';
import 'supabase_provider.dart';
import 'user_offices_provider.dart';

final officesProvider = StreamProvider<List<Office>>((ref) {
  final client = ref.watch(supabaseClientProvider);
  return client
      .from('offices')
      .stream(primaryKey: ['id'])
      .order('name')
      .map((rows) => rows.map(Office.fromMap).toList());
});

final officesOnceProvider = FutureProvider<List<Office>>((ref) async {
  final client = ref.watch(supabaseClientProvider);
  final rows = await client.from('offices').select().order('name');
  return (rows as List<dynamic>)
      .map((row) => Office.fromMap(row as Map<String, dynamic>))
      .toList();
});

final officesControllerProvider = Provider<OfficesController>((ref) {
  final client = ref.watch(supabaseClientProvider);
  return OfficesController(client);
});

final ticketsProvider = StreamProvider<List<Ticket>>((ref) {
  final client = ref.watch(supabaseClientProvider);
  final profileAsync = ref.watch(currentProfileProvider);
  final assignmentsAsync = ref.watch(userOfficesProvider);

  final profile = profileAsync.valueOrNull;
  if (profile == null) {
    return Stream.value(const <Ticket>[]);
  }

  final isGlobal =
      profile.role == 'admin' ||
      profile.role == 'dispatcher' ||
      profile.role == 'it_staff';

  if (isGlobal) {
    return client
        .from('tickets')
        .stream(primaryKey: ['id'])
        .order('created_at', ascending: false)
        .map((rows) => rows.map(Ticket.fromMap).toList());
  }

  final officeIds =
      assignmentsAsync.valueOrNull
          ?.where((assignment) => assignment.userId == profile.id)
          .map((assignment) => assignment.officeId)
          .toSet()
          .toList() ??
      <String>[];
  if (officeIds.isEmpty) {
    return Stream.value(const <Ticket>[]);
  }

  return client
      .from('tickets')
      .stream(primaryKey: ['id'])
      .inFilter('office_id', officeIds)
      .order('created_at', ascending: false)
      .map((rows) => rows.map(Ticket.fromMap).toList());
});

final ticketMessagesProvider =
    StreamProvider.family<List<TicketMessage>, String>((ref, ticketId) {
      final client = ref.watch(supabaseClientProvider);
      return client
          .from('ticket_messages')
          .stream(primaryKey: ['id'])
          .eq('ticket_id', ticketId)
          .order('created_at', ascending: false)
          .map((rows) => rows.map(TicketMessage.fromMap).toList());
    });

final ticketMessagesAllProvider = StreamProvider<List<TicketMessage>>((ref) {
  final client = ref.watch(supabaseClientProvider);
  return client
      .from('ticket_messages')
      .stream(primaryKey: ['id'])
      .order('created_at', ascending: false)
      .map((rows) => rows.map(TicketMessage.fromMap).toList());
});

final taskMessagesProvider = StreamProvider.family<List<TicketMessage>, String>(
  (ref, taskId) {
    final client = ref.watch(supabaseClientProvider);
    return client
        .from('ticket_messages')
        .stream(primaryKey: ['id'])
        .eq('task_id', taskId)
        .order('created_at', ascending: false)
        .map((rows) => rows.map(TicketMessage.fromMap).toList());
  },
);

final ticketsControllerProvider = Provider<TicketsController>((ref) {
  final client = ref.watch(supabaseClientProvider);
  return TicketsController(client);
});

class TicketsController {
  TicketsController(this._client);

  final SupabaseClient _client;

  Future<void> createTicket({
    required String subject,
    required String description,
    required String officeId,
  }) async {
    final actorId = _client.auth.currentUser?.id;
    final data = await _client
        .from('tickets')
        .insert({
          'subject': subject,
          'description': description,
          'office_id': officeId,
          'creator_id': _client.auth.currentUser?.id,
        })
        .select('id')
        .single();
    final ticketId = data['id'] as String?;
    if (ticketId == null) return;
    unawaited(_notifyCreated(ticketId: ticketId, actorId: actorId));
  }

  Future<void> _notifyCreated({
    required String ticketId,
    required String? actorId,
  }) async {
    try {
      final recipients = await _fetchRoleUserIds(
        roles: const ['dispatcher', 'it_staff'],
        excludeUserId: actorId,
      );
      if (recipients.isEmpty) return;
      final rows = recipients
          .map(
            (userId) => {
              'user_id': userId,
              'actor_id': actorId,
              'ticket_id': ticketId,
              'type': 'created',
            },
          )
          .toList();
      await _client.from('notifications').insert(rows);
    } catch (_) {
      return;
    }
  }

  Future<List<String>> _fetchRoleUserIds({
    required List<String> roles,
    required String? excludeUserId,
  }) async {
    try {
      final data = await _client
          .from('profiles')
          .select('id, role')
          .inFilter('role', roles);
      final rows = data as List<dynamic>;
      final ids = rows
          .map((row) => row['id'] as String?)
          .whereType<String>()
          .where((id) => id.isNotEmpty && id != excludeUserId)
          .toList();
      return ids;
    } catch (_) {
      return [];
    }
  }

  Future<TicketMessage> sendTicketMessage({
    required String ticketId,
    required String content,
  }) async {
    final data = await _client
        .from('ticket_messages')
        .insert({
          'ticket_id': ticketId,
          'content': content,
          'sender_id': _client.auth.currentUser?.id,
        })
        .select()
        .single();
    return TicketMessage.fromMap(data);
  }

  Future<TicketMessage> sendTaskMessage({
    required String taskId,
    required String? ticketId,
    required String content,
  }) async {
    final payload = <String, dynamic>{
      'task_id': taskId,
      'content': content,
      'sender_id': _client.auth.currentUser?.id,
    };
    if (ticketId != null) {
      payload['ticket_id'] = ticketId;
    }
    final data = await _client
        .from('ticket_messages')
        .insert(payload)
        .select()
        .single();
    return TicketMessage.fromMap(data);
  }

  Future<void> updateTicketStatus({
    required String ticketId,
    required String status,
  }) async {
    await _client.from('tickets').update({'status': status}).eq('id', ticketId);
  }
}

class OfficesController {
  OfficesController(this._client);

  final SupabaseClient _client;

  Future<void> createOffice({required String name}) async {
    await _client.from('offices').insert({'name': name});
  }

  Future<void> updateOffice({required String id, required String name}) async {
    await _client.from('offices').update({'name': name}).eq('id', id);
  }

  Future<void> deleteOffice({required String id}) async {
    await _client.from('offices').delete().eq('id', id);
  }
}