IT Service Request

lib/models/it_service_request_action.dart

@@ -0,0 +1,42 @@
+import 'dart:convert';
+
+import '../utils/app_time.dart';
+
+class ItServiceRequestAction {
+  ItServiceRequestAction({
+    required this.id,
+    required this.requestId,
+    required this.userId,
+    this.actionTaken,
+    required this.createdAt,
+    required this.updatedAt,
+  });
+
+  final String id;
+  final String requestId;
+  final String userId;
+  final String? actionTaken; // Quill Delta JSON
+  final DateTime createdAt;
+  final DateTime updatedAt;
+
+  factory ItServiceRequestAction.fromMap(Map<String, dynamic> map) {
+    String? quillField(dynamic raw) {
+      if (raw == null) return null;
+      if (raw is String) return raw;
+      try {
+        return jsonEncode(raw);
+      } catch (_) {
+        return raw.toString();
+      }
+    }
+
+    return ItServiceRequestAction(
+      id: map['id'] as String,
+      requestId: map['request_id'] as String,
+      userId: map['user_id'] as String,
+      actionTaken: quillField(map['action_taken']),
+      createdAt: AppTime.parse(map['created_at'] as String),
+      updatedAt: AppTime.parse(map['updated_at'] as String),
+    );
+  }
+}