IT Service Request
This commit is contained in:
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import 'dart:convert';
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import '../utils/app_time.dart';
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/// Available IT services from the form.
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class ItServiceType {
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static const fbLiveStream = 'fb_live_stream';
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static const videoRecording = 'video_recording';
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static const technicalAssistance = 'technical_assistance';
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static const wifi = 'wifi';
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static const others = 'others';
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static const all = [
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fbLiveStream,
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videoRecording,
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technicalAssistance,
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wifi,
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others,
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];
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static String label(String type) {
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switch (type) {
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case fbLiveStream:
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return 'FB Live Stream';
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case videoRecording:
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return 'Video Recording';
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case technicalAssistance:
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return 'Technical Assistance';
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case wifi:
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return 'WiFi';
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case others:
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return 'Others';
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default:
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return type;
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}
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}
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}
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/// Status lifecycle for an IT Service Request.
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class ItServiceRequestStatus {
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static const draft = 'draft';
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static const pendingApproval = 'pending_approval';
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static const scheduled = 'scheduled';
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static const inProgressDryRun = 'in_progress_dry_run';
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static const inProgress = 'in_progress';
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static const completed = 'completed';
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static const cancelled = 'cancelled';
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static const all = [
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draft,
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pendingApproval,
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scheduled,
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inProgressDryRun,
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inProgress,
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completed,
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cancelled,
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];
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static String label(String status) {
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switch (status) {
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case draft:
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return 'Draft';
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case pendingApproval:
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return 'Pending Approval';
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case scheduled:
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return 'Scheduled';
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case inProgressDryRun:
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return 'In Progress (Dry Run)';
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case inProgress:
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return 'In Progress';
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case completed:
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return 'Completed';
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case cancelled:
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return 'Cancelled';
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default:
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return status;
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}
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}
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}
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class ItServiceRequest {
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ItServiceRequest({
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required this.id,
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this.requestNumber,
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required this.services,
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this.servicesOther,
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required this.eventName,
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this.eventDetails,
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this.eventDate,
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this.eventEndDate,
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this.dryRunDate,
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this.dryRunEndDate,
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this.contactPerson,
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this.contactNumber,
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this.remarks,
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this.officeId,
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this.requestedBy,
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this.requestedByUserId,
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this.approvedBy,
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this.approvedByUserId,
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this.approvedAt,
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required this.status,
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required this.outsidePremiseAllowed,
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this.cancellationReason,
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this.cancelledAt,
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this.creatorId,
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required this.createdAt,
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required this.updatedAt,
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this.completedAt,
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this.dateTimeReceived,
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this.dateTimeChecked,
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});
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final String id;
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final String? requestNumber;
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final List<String> services;
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final String? servicesOther;
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final String eventName;
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final String? eventDetails; // Quill Delta JSON
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final DateTime? eventDate;
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final DateTime? eventEndDate;
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final DateTime? dryRunDate;
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final DateTime? dryRunEndDate;
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final String? contactPerson;
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final String? contactNumber;
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final String? remarks; // Quill Delta JSON
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final String? officeId;
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final String? requestedBy;
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final String? requestedByUserId;
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final String? approvedBy;
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final String? approvedByUserId;
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final DateTime? approvedAt;
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final String status;
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final bool outsidePremiseAllowed;
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final String? cancellationReason;
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final DateTime? cancelledAt;
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final String? creatorId;
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final DateTime createdAt;
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final DateTime updatedAt;
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final DateTime? completedAt;
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final DateTime? dateTimeReceived;
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final DateTime? dateTimeChecked;
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@override
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bool operator ==(Object other) =>
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identical(this, other) ||
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other is ItServiceRequest &&
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runtimeType == other.runtimeType &&
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id == other.id &&
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requestNumber == other.requestNumber &&
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status == other.status &&
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updatedAt == other.updatedAt;
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@override
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int get hashCode => Object.hash(id, requestNumber, status, updatedAt);
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/// Whether the request is on a day that would allow geofence override.
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bool isGeofenceOverrideActive(DateTime now) {
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if (!outsidePremiseAllowed) return false;
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final today = DateTime(now.year, now.month, now.day);
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// Active on dry run date or event date
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if (dryRunDate != null) {
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final dryDay = DateTime(
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dryRunDate!.year,
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dryRunDate!.month,
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dryRunDate!.day,
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);
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if (!today.isBefore(dryDay) &&
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today.isBefore(dryDay.add(const Duration(days: 1)))) {
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return true;
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}
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}
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if (eventDate != null) {
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final eventDay = DateTime(
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eventDate!.year,
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eventDate!.month,
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eventDate!.day,
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);
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if (!today.isBefore(eventDay) &&
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today.isBefore(eventDay.add(const Duration(days: 1)))) {
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return true;
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}
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}
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return false;
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}
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factory ItServiceRequest.fromMap(Map<String, dynamic> map) {
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List<String> parseServices(dynamic raw) {
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if (raw is List) return raw.map((e) => e.toString()).toList();
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if (raw is String) {
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// Handle PostgreSQL array format: {a,b,c}
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final trimmed = raw.replaceAll('{', '').replaceAll('}', '');
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if (trimmed.isEmpty) return [];
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return trimmed.split(',').map((e) => e.trim()).toList();
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}
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return [];
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}
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String? quillField(dynamic raw) {
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if (raw == null) return null;
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if (raw is String) return raw;
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try {
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return jsonEncode(raw);
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} catch (_) {
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return raw.toString();
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}
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}
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return ItServiceRequest(
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id: map['id'] as String,
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requestNumber: map['request_number'] as String?,
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services: parseServices(map['services']),
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servicesOther: map['services_other'] as String?,
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eventName: map['event_name'] as String? ?? '',
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eventDetails: quillField(map['event_details']),
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eventDate: map['event_date'] == null
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? null
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: AppTime.parse(map['event_date'] as String),
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eventEndDate: map['event_end_date'] == null
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? null
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: AppTime.parse(map['event_end_date'] as String),
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dryRunDate: map['dry_run_date'] == null
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? null
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: AppTime.parse(map['dry_run_date'] as String),
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dryRunEndDate: map['dry_run_end_date'] == null
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? null
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: AppTime.parse(map['dry_run_end_date'] as String),
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contactPerson: map['contact_person'] as String?,
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contactNumber: map['contact_number'] as String?,
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remarks: quillField(map['remarks']),
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officeId: map['office_id'] as String?,
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requestedBy: map['requested_by'] as String?,
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requestedByUserId: map['requested_by_user_id'] as String?,
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approvedBy: map['approved_by'] as String?,
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approvedByUserId: map['approved_by_user_id'] as String?,
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approvedAt: map['approved_at'] == null
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? null
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: AppTime.parse(map['approved_at'] as String),
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status: map['status'] as String? ?? 'draft',
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outsidePremiseAllowed: map['outside_premise_allowed'] as bool? ?? false,
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cancellationReason: map['cancellation_reason'] as String?,
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cancelledAt: map['cancelled_at'] == null
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? null
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: AppTime.parse(map['cancelled_at'] as String),
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creatorId: map['creator_id'] as String?,
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createdAt: AppTime.parse(map['created_at'] as String),
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updatedAt: AppTime.parse(map['updated_at'] as String),
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completedAt: map['completed_at'] == null
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? null
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: AppTime.parse(map['completed_at'] as String),
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dateTimeReceived: map['date_time_received'] == null
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? null
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: AppTime.parse(map['date_time_received'] as String),
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dateTimeChecked: map['date_time_checked'] == null
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? null
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: AppTime.parse(map['date_time_checked'] as String),
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);
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}
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}
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@@ -0,0 +1,42 @@
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import 'dart:convert';
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import '../utils/app_time.dart';
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class ItServiceRequestAction {
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ItServiceRequestAction({
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required this.id,
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required this.requestId,
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required this.userId,
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this.actionTaken,
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required this.createdAt,
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required this.updatedAt,
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});
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final String id;
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final String requestId;
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final String userId;
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final String? actionTaken; // Quill Delta JSON
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final DateTime createdAt;
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final DateTime updatedAt;
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factory ItServiceRequestAction.fromMap(Map<String, dynamic> map) {
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String? quillField(dynamic raw) {
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if (raw == null) return null;
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if (raw is String) return raw;
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try {
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return jsonEncode(raw);
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} catch (_) {
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return raw.toString();
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}
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}
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return ItServiceRequestAction(
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id: map['id'] as String,
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requestId: map['request_id'] as String,
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userId: map['user_id'] as String,
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actionTaken: quillField(map['action_taken']),
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createdAt: AppTime.parse(map['created_at'] as String),
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updatedAt: AppTime.parse(map['updated_at'] as String),
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);
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}
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}
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@@ -0,0 +1,74 @@
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import 'dart:convert';
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import '../utils/app_time.dart';
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class ItServiceRequestActivityLog {
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ItServiceRequestActivityLog({
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required this.id,
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required this.requestId,
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this.actorId,
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required this.actionType,
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this.meta,
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required this.createdAt,
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});
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final String id;
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final String requestId;
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final String? actorId;
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final String actionType;
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final Map<String, dynamic>? meta;
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final DateTime createdAt;
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factory ItServiceRequestActivityLog.fromMap(Map<String, dynamic> map) {
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final rawId = map['id'];
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final rawRequestId = map['request_id'];
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String id = rawId == null ? '' : rawId.toString();
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String requestId = rawRequestId == null ? '' : rawRequestId.toString();
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final actorId = map['actor_id']?.toString();
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final actionType = (map['action_type'] as String?) ?? 'unknown';
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Map<String, dynamic>? meta;
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final rawMeta = map['meta'];
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if (rawMeta is Map<String, dynamic>) {
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meta = rawMeta;
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} else if (rawMeta is Map) {
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try {
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meta = rawMeta.map((k, v) => MapEntry(k.toString(), v));
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} catch (_) {
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meta = null;
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}
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} else if (rawMeta is String && rawMeta.isNotEmpty) {
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try {
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final decoded = jsonDecode(rawMeta);
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if (decoded is Map<String, dynamic>) {
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meta = decoded;
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} else if (decoded is Map) {
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meta = decoded.map((k, v) => MapEntry(k.toString(), v));
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}
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} catch (_) {
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meta = null;
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}
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}
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DateTime createdAt;
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final rawCreated = map['created_at'];
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if (rawCreated is String) {
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try {
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createdAt = AppTime.parse(rawCreated);
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} catch (_) {
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createdAt = AppTime.now();
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}
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} else {
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createdAt = AppTime.now();
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}
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return ItServiceRequestActivityLog(
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id: id,
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requestId: requestId,
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actorId: actorId,
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actionType: actionType,
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meta: meta,
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createdAt: createdAt,
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);
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}
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}
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@@ -0,0 +1,24 @@
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import '../utils/app_time.dart';
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class ItServiceRequestAssignment {
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ItServiceRequestAssignment({
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required this.id,
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required this.requestId,
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required this.userId,
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required this.createdAt,
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});
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final String id;
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final String requestId;
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final String userId;
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final DateTime createdAt;
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factory ItServiceRequestAssignment.fromMap(Map<String, dynamic> map) {
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return ItServiceRequestAssignment(
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id: map['id'] as String,
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requestId: map['request_id'] as String,
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userId: map['user_id'] as String,
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createdAt: AppTime.parse(map['created_at'] as String),
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);
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}
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}
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@@ -7,6 +7,7 @@ class NotificationItem {
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required this.actorId,
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required this.ticketId,
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required this.taskId,
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required this.itServiceRequestId,
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required this.messageId,
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required this.type,
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required this.createdAt,
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@@ -18,6 +19,7 @@ class NotificationItem {
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final String? actorId;
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final String? ticketId;
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final String? taskId;
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final String? itServiceRequestId;
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final int? messageId;
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final String type;
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final DateTime createdAt;
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@@ -32,6 +34,7 @@ class NotificationItem {
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actorId: map['actor_id'] as String?,
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ticketId: map['ticket_id'] as String?,
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taskId: map['task_id'] as String?,
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itServiceRequestId: map['it_service_request_id'] as String?,
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messageId: map['message_id'] as int?,
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type: map['type'] as String? ?? 'mention',
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createdAt: AppTime.parse(map['created_at'] as String),
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Reference in New Issue
Block a user