Proper tasks and tickets ordering

lib/providers/tickets_provider.dart

@@ -330,8 +330,7 @@ List<Map<String, dynamic>> _processTicketsInIsolate(
     }).toList();
   }
 
-  // Sort newest first. `created_at` may be ISO strings or timestamps;
-  // handle strings and numeric values.
+  // Parse created_at timestamp from map. `created_at` may be ISO strings or timestamps.
   int parseCreatedAt(Map<String, dynamic> m) {
     final v = m['created_at'];
     if (v == null) return 0;
@@ -347,7 +346,30 @@ List<Map<String, dynamic>> _processTicketsInIsolate(
     return 0;
   }
 
-  list.sort((a, b) => parseCreatedAt(b).compareTo(parseCreatedAt(a)));
+  int statusRank(String s) {
+    switch (s) {
+      case 'pending':
+        return 0;
+      case 'promoted':
+        return 1;
+      case 'closed':
+        return 2;
+      default:
+        return 3;
+    }
+  }
+
+  // Sort by status rank first (pending → promoted → closed),
+  // then by created_at descending (newest first)
+  list.sort((a, b) {
+    final ra = statusRank((a['status'] as String?) ?? '');
+    final rb = statusRank((b['status'] as String?) ?? '');
+    final rcmp = ra.compareTo(rb);
+    if (rcmp != 0) return rcmp;
+
+    // Same status: sort by created_at descending (newest first)
+    return parseCreatedAt(b).compareTo(parseCreatedAt(a));
+  });
 
   final start = (payload['offset'] as int?) ?? 0;
   final limit = (payload['limit'] as int?) ?? 50;