Fixed In Progress ISR not reflecting on IT Staff Pulse Dashboard Status Pill

Made the Location Tracking more persistent

lib/screens/dashboard/dashboard_screen.dart

@@ -15,6 +15,8 @@ import '../../models/task.dart';
 import '../../models/task_assignment.dart';
 import '../../models/ticket.dart';
 import '../../models/ticket_message.dart';
+import '../../models/it_service_request.dart';
+import '../../models/it_service_request_assignment.dart';
 import '../../providers/attendance_provider.dart';
 import '../../providers/leave_provider.dart';
 import '../../providers/pass_slip_provider.dart';
@@ -302,6 +304,23 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
         .add(task.id);
   }
 
+  // Determine which staff members are currently handling an IT service
+  // request.  The dashboard should treat these assignments like being "on
+  // task" so that the status pill reflects the fact that they are busy.
+  final isrList = isrAsync.valueOrNull ?? const <ItServiceRequest>[];
+  final isrById = {for (final r in isrList) r.id: r};
+  final staffOnService = <String>{};
+  for (final assign
+      in isrAssignmentsAsync.valueOrNull ??
+          const <ItServiceRequestAssignment>[]) {
+    final isr = isrById[assign.requestId];
+    if (isr == null) continue;
+    if (isr.status == ItServiceRequestStatus.inProgress ||
+        isr.status == ItServiceRequestStatus.inProgressDryRun) {
+      staffOnService.add(assign.userId);
+    }
+  }
+
   const triageWindow = Duration(minutes: 1);
   final triageCutoff = now.subtract(triageWindow);
 
@@ -367,12 +386,14 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
     final lastMessage = lastStaffMessageByUser[staff.id];
     final ticketsResponded = respondedTicketsByUser[staff.id]?.length ?? 0;
     final tasksClosed = tasksClosedByUser[staff.id]?.length ?? 0;
+    // users are considered "on task" if they have either a regular task
+    // assignment or an active service request in progress/dry run.
+    // determine whether staff have regular tasks or service requests
     final onTask = staffOnTask.contains(staff.id);
-    final inTriage = lastMessage != null && lastMessage.isAfter(triageCutoff);
-
-    // Attendance-based status.
+    final onService = staffOnService.contains(staff.id);
     final userSchedules = todaySchedulesByUser[staff.id] ?? const [];
     final userLogs = todayLogsByUser[staff.id] ?? const [];
+    final inTriage = lastMessage != null && lastMessage.isAfter(triageCutoff);
 
     // Whereabouts from live position, with tracking-off inference.
     final livePos = positionByUser[staff.id];
@@ -410,8 +431,10 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
       // Active pass slip — user is temporarily away from duty.
       status = 'PASS SLIP';
     } else if (userSchedules.isEmpty) {
-      // No schedule today — off duty unless actively on task/triage.
-      status = onTask
+      // No schedule today — off duty unless actively on task/service/triage.
+      status = onService
+          ? 'On event'
+          : onTask
           ? 'On task'
           : inTriage
           ? 'In triage'
@@ -445,7 +468,9 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
 
       if (activeLog != null) {
         // Currently checked in — on-duty, can be overridden.
-        status = onTask
+        status = onService
+            ? 'On event'
+            : onTask
             ? 'On task'
             : inTriage
             ? 'In triage'
@@ -1166,6 +1191,7 @@ class _PulseStatusPill extends StatelessWidget {
       'noon break' => (Colors.blue.shade100, Colors.blue.shade900),
       'vacant' => (Colors.green.shade100, Colors.green.shade900),
       'on task' => (Colors.purple.shade100, Colors.purple.shade900),
+      'on event' => (Colors.purple.shade100, Colors.purple.shade900),
       'in triage' => (Colors.orange.shade100, Colors.orange.shade900),
       'early out' => (Colors.deepOrange.shade100, Colors.deepOrange.shade900),
       'on leave' => (Colors.teal.shade100, Colors.teal.shade900),