Initial commit

lib/models/ticket.dart

@@ -0,0 +1,46 @@
+class Ticket {
+  Ticket({
+    required this.id,
+    required this.subject,
+    required this.description,
+    required this.officeId,
+    required this.status,
+    required this.createdAt,
+    required this.creatorId,
+    required this.respondedAt,
+    required this.promotedAt,
+    required this.closedAt,
+  });
+
+  final String id;
+  final String subject;
+  final String description;
+  final String officeId;
+  final String status;
+  final DateTime createdAt;
+  final String? creatorId;
+  final DateTime? respondedAt;
+  final DateTime? promotedAt;
+  final DateTime? closedAt;
+
+  factory Ticket.fromMap(Map<String, dynamic> map) {
+    return Ticket(
+      id: map['id'] as String,
+      subject: map['subject'] as String? ?? '',
+      description: map['description'] as String? ?? '',
+      officeId: map['office_id'] as String? ?? '',
+      status: map['status'] as String? ?? 'pending',
+      createdAt: DateTime.parse(map['created_at'] as String),
+      creatorId: map['creator_id'] as String?,
+      respondedAt: map['responded_at'] == null
+          ? null
+          : DateTime.parse(map['responded_at'] as String),
+      promotedAt: map['promoted_at'] == null
+          ? null
+          : DateTime.parse(map['promoted_at'] as String),
+      closedAt: map['closed_at'] == null
+          ? null
+          : DateTime.parse(map['closed_at'] as String),
+    );
+  }
+}