diff --git a/lib/screens/dashboard/dashboard_screen.dart b/lib/screens/dashboard/dashboard_screen.dart
index 83d9502f..fc91f5f3 100644
--- a/lib/screens/dashboard/dashboard_screen.dart
+++ b/lib/screens/dashboard/dashboard_screen.dart
@@ -243,7 +243,7 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
   const triageWindow = Duration(minutes: 1);
   final triageCutoff = now.subtract(triageWindow);
 
-  final staffRows = staffProfiles.map((staff) {
+  var staffRows = staffProfiles.map((staff) {
     final lastMessage = lastStaffMessageByUser[staff.id];
     final ticketsResponded = respondedTicketsByUser[staff.id]?.length ?? 0;
     final tasksClosed = tasksClosedByUser[staff.id]?.length ?? 0;
@@ -264,6 +264,15 @@ final dashboardMetricsProvider = Provider<AsyncValue<DashboardMetrics>>((ref) {
     );
   }).toList();
 
+  // Order IT staff by combined activity (tickets responded today + tasks closed today)
+  // descending so most-active staff appear first. Use name as a stable tiebreaker.
+  staffRows.sort((a, b) {
+    final aCount = a.ticketsRespondedToday + a.tasksClosedToday;
+    final bCount = b.ticketsRespondedToday + b.tasksClosedToday;
+    if (bCount != aCount) return bCount.compareTo(aCount);
+    return a.name.compareTo(b.name);
+  });
+
   return AsyncData(
     DashboardMetrics(
       newTicketsToday: ticketsToday.length,